FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

WHAT ARE FAQS?

Frequently Asked Questions ‘FAQS’ is a list of common questions people often ask about a topic, product, or service, along with their answers. The goal of FAQs is to provide quick and helpful information to address common queries and make it easier for people to find the answers they need without having to ask directly.

SHORTCUTS

MINECRAFT SERVERS

What sets your Minecraft server hosting apart from others?

Our Minecraft server hosting stands out due to its robust infrastructure, optimised for low latency and high performance. Additionally, we provide exceptional customer support!

How can I customise my server settings?

You can easily customise your server settings through our intuitive game panel. With just a few clicks, you can install, configure, and manage mods, plugins, and server properties to create your ideal Minecraft experience. See here for a article on how to do this.

Do you offer support for different Minecraft versions?

Yes, we support various Minecraft versions, including the latest releases and older versions to accommodate different player preferences and mod compatibility. As of March 2024, we support the latest version of Minecraft (1.20.4), Version 1.19.4, and Version 1.18.2. Any versions below 1.18.2 will have limited support.

What is your uptime guarantee for Minecraft servers?

We aim to have a 99.9% uptime guarantee for our Minecraft servers, ensuring that your server remains online and accessible for you and your players.

Can I switch between different server plans easily?

Absolutely, you can upgrade or downgrade your server plan at any time through your client area. See here for a tutorial on how to do that.

Do you offer DDoS protection for Minecraft servers?

Yes, we employ advanced DDoS protection measures to safeguard your Minecraft server from malicious attacks and ensure uninterrupted gameplay for you and your community.

What kind of support do you offer if I encounter technical issues?

Our support team is able to assist you with any technical issues or questions you may have regarding your Minecraft server. You can reach out by opening a ticket in your client area, or clicking the ‘contact’ button at the bottom of this page.

Are there any restrictions on player slots or server resources?

We provide flexible player slot options with our server plans. We also have ample server resources to accommodate servers of all sizes, from small survival servers, to fully modded servers.

Do you provide automatic backups for Minecraft worlds?

No, we don’t offer automated daily backups for Minecraft worlds, but you are able to manually backup your worlds using the backup option in the game panel. See here on how to do this (it’s very easy).

How do I install and manage plugins on my Minecraft server?

You can install and manage plugins very easily with your Minecraft server. There are multiple tutorials on how to do this on our knowledgebase. Click here to see how you actually install plugins onto your server.

GAME SERVERS

What games do you currently support for hosting?

Currently, we only support Minecraft and Palworld. But in the near future we will support a bunch more games! You can request a game here.

How easy is it to install and manage a game server through your platform?

It is very easy to install and manage your game server through our platform. To install one, simply purchase a plan here, and then you can manage your server by using our intuitive game panel. See here on how to do that also.

Do you offer support for modding or custom game configurations?

Yes, we support any type of modding or custom configurations. We don’t personally do any custom configurations or install mods for you, but you are able to do this by yourself and we won’t stop you!

What kind of hardware do you use for game server hosting?

We utilise high-performance hardware and cutting-edge infrastructure to ensure optimal gaming performance and minimal latency for all hosted game servers.

Can I easily switch between different game titles without losing data?

No, you can’t. There are certain things we can help you with like changing server versions to an old version of the game, but to transfer your game files to a completely different game is virtually impossible. But, you can change the specs of your server by upgrading or downgrading your plan.

Do you provide DDoS protection for game servers?

Absolutely, we employ robust DDoS protection measures to safeguard your game server from malicious attacks and ensure uninterrupted gameplay for you and your players.

Are there any limitations on concurrent players or server performance?

We offer scalable hosting plans with flexible player slot options and ample server resources to accommodate servers of all sizes. Whether you’re hosting a small private server or a large gaming community, we’ve got you covered.

How do I handle updates and patches for the games I host with you?

We provide automatic updates and patch management for the games hosted on our platform, ensuring that your server is always up-to-date with the latest features and security fixes.

Is there a control panel or dashboard to manage my game servers?

Yes, we offer a user-friendly game panel where you can manage all aspects of your game servers, including settings, configurations, mods, player permissions, and more.

What kind of customer support can I expect if I encounter issues with my game server?

Our support team is able to assist you with any technical issues or questions you may have regarding your game server. You can reach out by opening a ticket in your client area, or clicking the ‘contact’ button at the bottom of this page.

WEB HOSTING

What types of web hosting plans do you offer?

We offer a variety of web hosting plans to suit different needs, these include the starter plan, pro plan and advanced plan. Which can be purchased here.

Do you provide domain registration services along with web hosting?

Yes, we offer domain registration services, allowing you to conveniently register and manage your domain names directly through our platform. We also offer free subdomains for people who don’t want to purchase a domain.

What is your uptime guarantee for websites hosted on your servers?

We aim to have a 99.9% uptime guarantee for our web hosting services, ensuring that your services remains online and accessible for you and your customers or people just visiting your website.

Can I host multiple websites on a single hosting plan?

Yes, on the pro and advanced plan you can host as many websites as you want, making it easy to manage all your online projects from one central location.

What kind of security measures do you have in place to protect websites?

We employ advanced security measures, including firewalls, DDoS protection, malware scanning, and SSL encryption, to safeguard your website and data against threats and vulnerabilities.

Is there a website builder included with your hosting plans?

Yes, our website builder SitePad is perfect for you making your own website. It doesn’t require any code and is really easy to use!

Do you offer SSL certificates for secure website connections?

Yes, we provide free SSL certificates with all our hosting plans to ensure secure encrypted connections between your website and its visitors, boosting trust and security.

How do I transfer my existing website to your hosting service?

Transferring your existing website to our hosting service is simple and hassle-free. Our support team can assist you with the migration process, ensuring a smooth transition without any downtime. Open a ticket in the client area to get some help.

What backup solutions do you provide for websites?

We offer automated daily backups of your website data, ensuring that your files, databases, and configurations are securely stored and easily recoverable in the event of data loss or corruption.

TAILORED WEBSITE CREATION

What is the process for getting a custom website created by your team?

Our process begins with a thorough consultation to understand your goals, target audience, and design preferences. We then proceed to create a customised proposal outlining the scope, timeline, and cost of the project. Once approved, one of our dedicated website developers will work closely with you to bring your vision to life, from initial concept to final launch.

Do you offer responsive design for mobile devices?

Yes, we prioritise responsive design to ensure your website looks and functions seamlessly across all devices, including smartphones, tablets, and desktops. Our websites are optimized for various screen sizes and resolutions, providing an optimal user experience regardless of the device used.

Can I request specific features or integrations for my website?

Absolutely! We welcome your input and encourage you to share any specific features or integrations you’d like to incorporate into your website. Whether it’s e-commerce functionality, social media integration, or custom forms, we’re here to accommodate your needs and enhance your website’s functionality.

How long does it typically take to complete a custom website project?

The timeline for completing a custom website project varies depending on the scope and complexity of the project. We’ll provide you with a detailed timeline during the initial consultation phase, outlining key milestones and delivery dates. Our goal is to deliver a high-quality website within a reasonable timeframe while ensuring attention to detail and client satisfaction.

Do you provide ongoing maintenance and updates for websites you create?

Depending on the contract terms, we offer ongoing maintenance and support services to keep your website running smoothly and up-to-date. Our maintenance plans include regular backups, security updates, performance optimisation, and technical support to address any issues or updates that may arise.

What platforms or technologies do you use for website development?

We mainly use WordPress as our CMS to build your websites on. Our team stays up-to-date with the latest trends and technologies to deliver modern, scalable, and feature-rich websites tailored to your unique requirements.

Can I see examples of websites you've previously created?

Certainly! We’re proud to showcase some examples we have developed, which highlights our diverse range of design styles. You can see some examples here.

How do you handle revisions and feedback during the website design process?

We value your input and strive to ensure your satisfaction throughout the design process. We provide multiple opportunities for feedback and revisions at various stages of development, allowing you to review and approve design mockups, content, and functionality before finalising the website.

Is SEO (Search Engine Optimization) included in your website creation services?

Yes, we incorporate basic SEO best practices into our website creation process to optimise your site for search engines and improve its visibility online. This includes keyword research, meta tags optimisation, mobile-friendliness, site speed optimisation, and more. For more advanced SEO strategies, we offer additional services to help boost your website’s rankings and traffic.

What are the costs associated with getting a custom website built by your team?

The cost of a custom website varies depending on factors such as complexity, features, design requirements, and additional services requested. During the initial consultation, we’ll provide you with a transparent breakdown of costs, including design, development, hosting, and any optional add-ons or upgrades. Our goal is to offer competitive pricing while delivering exceptional value and quality craftsmanship tailored to your budget and goals.