PRIVACY

PRIVACY

PRIVACY

A QUICK NOTE

At Charlton Hosting, your privacy is not just a priority, but it’s a cornerstone of our commitment to excellence. As a team, we recognise the significance of the trust you place in us when sharing your personal information. Rest assured, we take this responsibility seriously. With unwavering dedication, we have implemented stringent measures to safeguard your data, ensuring that every interaction with our services is not only seamless but also conducted with the utmost respect for your privacy and security.

EFFECTIVE AS OF : 27.03.2024

Charlton Hosting (“we” or “us”) is committed to protecting the privacy of our customers (“you” or “user”). This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our services.

INFORMATION WE COLLECT

When you purchase a product or service from Charlton Hosting, we will collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Home address
  • Password (for account access)
  • Payment details (such as credit card information)

 

Additionally, we may collect information automatically through the use of cookies and similar tracking technologies. This information may include your IP address, browser type, operating system, referring URLs, and other usage information.

HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

  1. To process and fulfill your orders.
  2. To communicate with you regarding your orders, account information, and customer service inquiries.
  3. To improve our products and services.
  4. To comply with legal obligations.
  5. To prevent fraudulent transactions and ensure the security of our website.

DATA SECURITY

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it. We use industry-standard encryption protocols to safeguard your data during transmission and storage. Access to your personal information is restricted to authorised personnel only, and we regularly review our security practices to ensure the ongoing integrity of our systems.

DATA RETENTION

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

SHARING OF PERSONAL INFORMATION

We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

YOUR RIGHTS

You have the right to access, correct, or delete the personal information we hold about you. You may also have the right to restrict or object to certain processing activities or to request the transfer of your data. To exercise these rights, please contact us by opening a ticket in your client area.

GDPR COMPLIANCE

We are committed to complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws. If you are located in the European Economic Area (EEA), we will only process your personal information for lawful, legitimate purposes and with your explicit consent where required.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our website.