TERMS OF SERVICE

TERMS OF SERVICE

TERMS OF SERVICE

A QUICK NOTE

At Charlton Hosting, we strive to provide you with the best possible experience and ensure transparency and fairness in all our interactions. Our terms and conditions are designed to protect both you, our valued customer, and Charlton Hosting as a service provider.

These terms and conditions outline the rules and guidelines governing the use of our products and services. By engaging with Charlton Hosting, you agree to abide by these terms, which help maintain the integrity, security, and reliability of our services for all users.

Should you have any questions or concerns regarding our terms and conditions, please don’t hesitate to reach out to our customer support team. We’re here to assist you every step of the way.

SHORTCUTS

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GENERAL

USE YOUR COMMON SENSE

Please refrain from engaging in any activities that could potentially lead to legal issues. If you have doubts about the legality of an action, it’s best to avoid it altogether.

TERMINATION OF SERVICES

Charlton Hosting reserves the right to terminate any service at our discretion, without the possibility of a refund. We hope such actions will not be necessary, but we must reserve this right to maintain the integrity of our services.

CHANGE TO TERMS OF SERVICE

We may update our Terms of Service at any time. It’s your responsibility to stay informed about any changes by reviewing our updated terms regularly.

COMPLIANCE WITH LAWS

Ensure that your use of our services complies with the laws of the United Kingdom or your country of residence. Please refrain from using our services for any illegal activities.

RESPECT OTHER SERVICES

Do not use your service to disrupt or interfere with any other Charlton Hosting service or any other services on the internet. Let’s keep the internet a fair and welcoming place for everyone.

MINIMUM AGE REQUIREMENT

To use our service, you must be at least 13 years old. If you are between 13 and 18 years old, you need parental or legal guardian permission to use our service. We encourage parents or guardians to review this agreement with their children.

MINECRAFT SERVERS

ACCEPTANCE OF TERMS

By purchasing and using Minecraft server hosting services from Charlton Hosting, you agree to be bound by these terms and conditions. This means that when you sign up for our services, you are agreeing to abide by the rules and guidelines outlined in this document. If you do not agree with these terms, you should refrain from using our services.

SERVER USAGE

When you host your Minecraft server with Charlton Hosting, you are responsible for all content and activities on that server. This includes ensuring that your activities comply with applicable laws and regulations. You agree not to use the server provided by Charlton Hosting for any unlawful purposes, such as distributing copyrighted material without authorization or engaging in harassment or other forms of abuse.

ABUSE POLICY

Charlton Hosting monitors server usage to ensure that our services are being used appropriately. If we detect any abuse or violations of our terms and conditions, we reserve the right to take action to protect the integrity and performance of our servers. This may include suspending or terminating your server hosting plan without prior notice if we determine, at our sole discretion, that you are abusing our services.

CANCELLATION POLICY

Charlton Hosting reserves the right to cancel your Minecraft server hosting plan at any time and for any reason. This means that we may terminate your plan without prior notice if we deem it necessary. In the event of cancellation, you will not be entitled to any refunds or compensation.

FAIR USE POLICY

Your use of Charlton Hosting’s Minecraft server hosting services is subject to Minecraft’s Fair Use Policy, which you can find here. This policy outlines the acceptable use of Minecraft services and applies in addition to our own terms and conditions. By using our services, you agree to comply with both our terms and conditions and Minecraft’s Fair Use Policy.

  • Resource Usage: Services provided by Charlton Hosting are not explicitly limited by bandwidth, CPU, or disk space. However, certain restrictions apply.

  • Disk Space: Disk space is capped based on the plan you chose. Storing hundreds of copyrighted music, movies, or games is not permitted.

  • Bandwidth and CPU Usage: If your service consumes an excessive amount of bandwidth or CPU for prolonged periods, we will notify you via email. Failure to address the issue will result in suspension of your service.

  • Excessive Disk Space Usage: In cases of excessive disk space usage, we may conduct a thorough investigation of your storage. If you are found to be using excessive disk space for material unrelated to your service, we will send warnings via email. Failure to rectify the issue will result in the deletion of irrelevant files.

  • Backups: Each client has an allocated amount of backup slots given to them based on the plan they chose. Additional backups must be stored externally. The total size of all backups under your account should not exceed 15GB. Extra backups beyond this limit must be stored externally.

  • Dynmap Usage: If using the Dynmap or Bluemap plugin, map files should not exceed 10GB. Therefore, we restrict Dynmap to a maximum resolution of ‘lowres’. Dynmap tiles exceeding 10GB will be automatically deleted.

  • World File Limitations: World files above 5GB must not include pre-generated chunks. Chunks should be generated through gameplay. Pre-generation, including generation algorithms and computer-generated worlds using software such as WorldPainter, is prohibited.

  • Fair Use Policy: Exceeding any terms of our Fair Use Policy may result in the removal of infringing files.

  • World Pre-Generation: Any world pre-generation must not exceed a radius of 10K. Pre-generation plugins lacking a configuration option to limit the maximum radius are blocked due to the exponential growth of world sizes.

GAME SERVERS (eg, PALWORLD)

ACCEPTANCE OF TERMS

By purchasing and using game server hosting services from Charlton Hosting, you agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use our services.

SERVER USAGE

You are solely responsible for the content and activities on your game server hosted by Charlton Hosting. You agree not to use the server provided to you in any way that violates applicable laws or infringes upon the rights of others. This includes but is not limited to the distribution of illegal or unauthorized copies of copyrighted material, harassment, or any other unlawful activity.

ABUSE POLICY

Charlton Hosting reserves the right to monitor server usage and take appropriate action if any abuse or violation of our terms is detected. Abuse includes but is not limited to excessive resource usage, spamming, or any activity that compromises the integrity or performance of our servers. We reserve the right to suspend or terminate your server hosting plan without prior notice if we determine, in our sole discretion, that you are abusing our services.

CANCELLATION POLICY

Charlton Hosting reserves the right to cancel your game server hosting plan at any time, for any reason, without prior notice. In the event of cancellation, you will not be entitled to any refunds or compensation.

FAIR USE POLICY

Your use of the game server hosting services provided by Charlton Hosting is subject to our Fair Use Policy. This policy outlines the acceptable use of our services and applies in addition to our terms and conditions.

  • Resource Usage: Services provided by Charlton Hosting are not explicitly limited by bandwidth, CPU, or disk space. However, certain restrictions apply.

  • Disk Space: Disk space is capped based on the plan you chose. Storing hundreds of copyrighted music, movies, or games is not permitted.

  • Bandwidth and CPU Usage: If your service consumes an excessive amount of bandwidth or CPU for prolonged periods, we will notify you via email. Failure to address the issue will result in suspension of your service.

  • Excessive Disk Space Usage: In cases of excessive disk space usage, we may conduct a thorough investigation of your storage. If you are found to be using excessive disk space for material unrelated to your service, we will send warnings via email. Failure to rectify the issue will result in the deletion of irrelevant files.

  • Backups: Each client has an allocated amount of backup slots given to them based on the plan they chose. Additional backups must be stored externally. The total size of all backups under your account should not exceed 15GB. Extra backups beyond this limit must be stored externally.

WEB HOSTING

ACCEPTANCE OF TERMS

By purchasing and using web hosting services from Charlton Hosting, including WPToolkit®, SitePad Website Builder®, Softaculous Auto Installer®, and cPanel® Control Panel, you agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use our services.

SERVER USAGE

You are solely responsible for the content and activities on your web hosting account hosted by Charlton Hosting. You agree not to use the hosting resources provided to you in any way that violates applicable laws or infringes upon the rights of others. This includes but is not limited to the distribution of illegal or unauthorized content, spamming, or any other unlawful activity.

WPTOOLKIT®

WPToolkit is a set of tools provided to enhance your WordPress experience. By using WPToolkit, you agree to abide by the terms and conditions set forth by WPToolkit, in addition to Charlton Hosting’s terms and conditions.

SITEPAD WEBSITE BUILDER®

SitePad Website Builder allows you to create websites easily without coding knowledge. Your use of SitePad is subject to SitePad’s terms of service, which you must agree to in addition to Charlton Hosting’s terms and conditions.

SOFTACULOUS AUTO INSTALLER®

Softaculous Auto Installer provides easy installation of various web applications. Your use of Softaculous is subject to its own terms and conditions, which you must adhere to along with Charlton Hosting’s terms and conditions.

CPANEL® CONTROL PANEL

Charlton Hosting utilises cPanel as the control panel for web hosting management. You agree to abide by cPanel’s terms of service and acceptable use policy while using the control panel provided by Charlton Hosting.

ABUSE POLICY

Charlton Hosting reserves the right to monitor server usage and take appropriate action if any abuse or violation of our terms is detected. Abuse includes but is not limited to excessive resource usage, spamming, or any activity that compromises the integrity or performance of our servers. We reserve the right to suspend or terminate your web hosting account without prior notice if we determine, in our sole discretion, that you are abusing our services.

CANCELLATION POLICY

Charlton Hosting reserves the right to cancel your web hosting account at any time, for any reason, without prior notice. In the event of cancellation, you will not be entitled to any refunds or compensation.

FAIR USE POLICY

Your use of the web hosting services provided by Charlton Hosting is subject to our Fair Use Policy. This policy outlines the acceptable use of our services and applies in addition to our terms and conditions.

  • Resource Usage: Services provided by Charlton Hosting are not explicitly limited by bandwidth, CPU, or disk space. However, certain restrictions apply.

  • Disk Space: Disk space is capped based on the plan you chose. Storing hundreds of copyrighted music, movies, or games is not permitted.

  • Bandwidth and CPU Usage: If your service consumes an excessive amount of bandwidth or CPU for prolonged periods, we will notify you via email. Failure to address the issue will result in suspension of your service.

  • Excessive Disk Space Usage: In cases of excessive disk space usage, we may conduct a thorough investigation of your storage. If you are found to be using excessive disk space for material unrelated to your service, we will send warnings via email. Failure to rectify the issue will result in the deletion of irrelevant files.

  • Backups: Backups are ran by administrators of Charlton Hosting. If you would like to request your backup be sent to you, open a ticket in your client area.

TAILORED WEBSITE CREATION

ACCEPTANCE OF TERMS

By engaging Charlton Hosting for tailored website creation services, you agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use our services.

SERVICE SCOPE

Charlton Hosting offers tailored website creation services to design and develop customised websites according to the client’s specifications and requirements. The scope of services will be outlined and agreed upon between Charlton Hosting and the client before commencement of work.

CLIENT RESPONSIBILITIES

The client is responsible for providing clear and accurate requirements, content, and materials necessary for the website creation process. Timely feedback and approvals are essential to ensure the timely completion of the project.

INTELECTUAL PROPERTY RIGHTS

Upon completion of the website creation project and full payment of fees, the client owns the intellectual property rights to the website design and content, excluding any pre-existing materials or third-party elements used under license. If the client doesn’t pay the amount owed, Charlton Hosting owns all material excluding any pre-existing materials or third-party elements used under license.

REVISION AND APPROVAL

Charlton Hosting will provide the client with opportunities for review and feedback during the website creation process. The client is entitled to a reasonable number of revisions within the scope of the project. Additional revisions or changes outside the agreed scope may incur additional charges.

PAYMENT TERMS

Payment terms, including deposit requirements, milestones, and final payment details, will be outlined in the project agreement between Charlton Hosting and the client. Failure to adhere to payment terms may result in project delays or termination.

PROJECT TIMELINE

Charlton Hosting will provide an estimated timeline for the completion of the website creation project. While we strive to meet agreed deadlines, unforeseen circumstances or delays beyond our control may affect project timelines. Charlton Hosting will communicate any delays and work towards resolving them promptly.

CANCELLATION AND TERMINATION

Either party may terminate the website creation project with written notice. In the event of termination, the client agrees to compensate Charlton Hosting for work completed up to the termination date based on the agreed terms.

LIMITATION OF LIABILITY

Charlton Hosting shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to the website creation services provided, including but not limited to loss of profits, data, or business interruption.

GOVERNING LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or related to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.